As the COVID-19 (Coronavirus) situation continues to change, we wanted to update you on the actions which we have taken to keep our staff, our customers and our suppliers safe.
The safety of everybody remains our highest priority and we are continuing to closely follow the advice of the Government and all of the Health organisations.
Regarding our staff. In the instance where a staff member becomes unwell, they will be following the government guidelines and will self-isolate for the instructed period of time to protect the remaining workforce. GEMCO has now also adopted a ‘split’ system whereby the workforce is split between our four office locations and staff members homes. We operate on a cloud based IT & Telephone system meaning that our staff working from home can still carry out their duties as if they were in the office, however, the split system provides the extra physical distance between employees necessary in reducing the risk of the virus being spread.
For the safety of our mobile workforce, when raising a breakdown job or booking in a service visit, we will be enforcing our SOCIAL DISTANCE POLICY as follows:
SOCIAL DISTANCE POLICY
- Physical distance of 2m to be maintained at all times
- Ask any person if been in contact with a known person diagnosed with the Coronavirus (COVID-19)
- Ask any person if they are showing symptoms
Again, to help minimise the spread of any infections during this pandemic we have also adopted the following policy regarding the engineer workstation tablet device and signing of any job activity. In the presence of the customer our engineer will themselves type the customers name on the tablet and then add his own initials at the side.
With regards to our equipment suppliers, we are monitoring the situation very closely. We are in daily communications with them to ensure that the supply of goods and services to us and our customers continues as normal.
Please be rest assured that we are continuing with business as normal, with a reduced workforce and we are here to answer the phone, emails and fulfil your requests.
We appreciate your support and understanding during these unusual times.