Service Contracts Advisor

To maintain and manage service contracts for all customers from one item of equipment at a site up to multi-national key account customers, providing excellent
customer service and administration.

Key Responsibilities:

• Review, amend and renew service contracts including purchase order
  management where applicable
  

•  System data records administration

• Prepare new service contracts and / or quotations
  

• Promote additional value-added services providing by the company to build customer contract database

• Provide support for service contract preparation involving quotations, tenders, correspondence and communication for both existing and new customers

• Provide internal key customer account support where applicable

• Maintain warranty dates periodically following sale of new equipment, including extended warranty process

• Resolve and close customer complaints applicable to your actions

• Cross functional team working to deliver engineering excellence and high customersatisfaction

• Other ad-hoc tasks necessary to support the business

Key Performance Indicators:

• Service contract database valuation

• Service contract lead generation, renewals and conversation rates

Qualifications & Requirements:

• Good working knowledge and experience of customer contracts database
  management

• Customer focus attitude, with a polite and professional manner

• Strong attention to detail and accuracy

• Excellent levels of communication at all levels

• Financial awareness

• Works well in a team environment

• IT literacy

• 5 GCSE’s including English and Mathematics

Location: GEMCO Head Office in Mytholmroyd, Halifax.

Further details are available on request, please email careers@gemco.co.uk with a copy of your CV or upload your CV below.