This role will involve responding to workshop garage equipment breakdowns as well as diagnosing and rectifying equipment issues ensuring our customers are compliant and productive.

We are looking for someone to be the first point of contact and take ownership of all customer enquiries from telephone calls and / or emails for both new equipment & service. Be aware of customer service level agreements resolving enquiries thorough to resolution and convert sales quotations for both equipment & service to support the needs of our customers.

Key Responsibilities:

• Ensure all calls are answered within 10 seconds and emails are responded to within 1 hour of receipt.
• For all enquiries, accurately log the customer details and the nature of the enquiry and / or equipment type, make, model, serial number and problem description where applicable.
• For equipment enquiries pass details to relevant persons for further action.
• For service enquiries confirm the engineer’s attendance/resolution in accordance with customer service level agreements.
• Courtesy follow-up calls to ensure customer expectations are always being delivered, including regular customer updates regarding outstanding tasks.
• Chase up on all outstanding quotations for both new equipment and service breakdown calls to support the needs of our customers, closing down after 60 working days if not accepted.
• Record customer complaints in line with the company procedures and/or resolve and close customer complaints applicable to your actions.
• Other ad-hoc tasks necessary to support the business.

Location: GEMCO Head Office in Mytholmroyd, Halifax.

Further details are available on request, please email careers@gemco.co.uk with a copy of your CV or upload your CV below.

This role includes responding to workshop garage equipment breakdowns as well as diagnosing and rectifying equipment issues ensuring our customers are compliant and productive.

We are looking for someone who likes a challenge, attention to detail and ensuring the correct processes are adopted are key for this role. Someone who has experience working with vehicle lifts and/or has a background in mechanical / hydraulics engineering are required as a minimum, as training will be provided.

We are recruiting in the following areas;

• Northwest
• Chester
• Birmingham
• Southampton
• Lancaster

Further details are available on request, please email careers@gemco.co.uk with a copy of your CV or upload your CV below.

This role includes responding to workshop garage equipment breakdowns, diagnosing and resolving equipment issues ensuring our customers are compliant and productive. This role will also include calibration of certain types of garage equipment where applicable.

We are looking for someone who likes a challenge, attention to detail and ensuring the correct processes are adopted are key for this role. Persons with experience working with emission & brake testing equipment and/or have a background in electronics engineering are required as a minimum, as training will be provided.

We are recruiting in the following areas;

• Northwest
• Lancaster
• Scotland

Further details are available on request, please email careers@gemco.co.uk with a copy of your CV or upload your CV below.

An integral team member, home-based, Field Service Engineer, supplying inspection of garage equipment upon customer sites. Carry out inspection of a wide range of garage equipment products including vehicle lifts, gas analysers and smoke testers etc.

We are looking for someone who likes a challenge, attention to detail and ensuring the correct processes are adopted are key for this role. Also, experience working with emission & brake testing equipment and/or a background in electronics engineering is required as a minimum, as training will be provided.

We are recruiting in the following areas;

• West London
• North West / Chester
• Oxfordshire
• North Scotland
• Birmingham

Further details are available on request, please email careers@gemco.co.uk with a copy of your CV or upload your CV below.

An integral team member, home-based, Installation Engineer, carrying out installation on a wide range of garage equipment products including vehicle lifts, brake testers, wheel & tyre equipment etc upon customer sites.

We are looking for someone who likes a challenge, attention to detail and ensuring the correct processes are adopted are key for this role. Also, have experience working with mechanical, hydraulic, pneumatic and electrical equipment, preferably garage equipment and/or have a background in engineering are required as a minimum, as training will be provided.

We are recruiting in the following areas;

• North London

Further details are available on request, please email careers@gemco.co.uk with a copy of your CV or upload your CV below.

An integral team member, home-based, CBT Engineer, carrying out the calibration, maintenance and repairs of brake testers within customer sites.

We are looking for someone who likes a challenge, attention to detail and ensuring the correct processes are adopted are key for this role. Also, have experience working with mechanical, hydraulic, pneumatic and electrical equipment, preferably garage equipment and/or have a background in engineering are required as a minimum, as training will be provided.

We are recruiting in the following areas;

• North London

Further details are available on request, please email careers@gemco.co.uk with a copy of your CV or upload your CV below.