Fancy working for the UK’s largest market leading supplier of garage equipment?
Service Contracts Advisor
To maintain and manage service contracts for all customers from one item of equipment at a site up to multi-national key account customers, providing excellent
customer service and administration.
Key Responsibilities:
- Review, amend and renew service contracts including purchase order
management where applicable
- System data records administration
- Prepare new service contracts and / or quotations
- Promote additional value-added services providing by the company to build customer contract database
- Provide support for service contract preparation involving quotations, tenders, correspondence and communication for both existing and new customers
- Provide internal key customer account support where applicable
- Maintain warranty dates periodically following sale of new equipment, including extended warranty process
- Resolve and close customer complaints applicable to your actions
- Cross functional team working to deliver engineering excellence and high customersatisfaction
- Other ad-hoc tasks necessary to support the business
Key Performance Indicators:
- Service contract database valuation
- Service contract lead generation, renewals and conversation rates
Qualifications & Requirements:
- Good working knowledge and experience of customer contracts database
management - Customer focus attitude, with a polite and professional manner
- Strong attention to detail and accuracy
- Excellent levels of communication at all levels
- Financial awareness
- Works well in a team environment
- IT literacy
- 5 GCSE’s including English and Mathematics
Location: GEMCO Head Office in Mytholmroyd, Halifax.
Further details are available on request, please email careers@gemco.co.uk with a copy of your CV or upload your CV below.
Engineers – Breakdown Mechanical/Hydraulics Based in Various Locations
This role includes responding to workshop garage equipment breakdowns as well as diagnosing and rectifying equipment issues ensuring our customers are compliant and productive.
We are looking for someone who likes a challenge, attention to detail and ensuring the correct processes are adopted are key for this role. Someone who has experience working with vehicle lifts and/or has a background in mechanical / hydraulics engineering are required as a minimum, as training will be provided.
We are recruiting in the following areas;
- Northwest
- Chester
- Birmingham
- Southampton
- Lancaster
Further details are available on request, please email careers@gemco.co.uk with a copy of your CV or upload your CV below.
Engineers – Breakdown Electrical Based
This role includes responding to workshop garage equipment breakdowns, diagnosing and resolving equipment issues ensuring our customers are compliant and productive. This role will also include calibration of certain types of garage equipment where applicable.
We are looking for someone who likes a challenge, attention to detail and ensuring the correct processes are adopted are key for this role. Persons with experience working with emission & brake testing equipment and/or have a background in electronics engineering are required as a minimum, as training will be provided.
We are recruiting in the following areas;
- Northwest
- Lancaster
- Scotland
Further details are available on request, please email careers@gemco.co.uk with a copy of your CV or upload your CV below.
Engineers – Routine Maintenance / Thorough Examination in Various Locations
An integral team member, home-based, Field Service Engineer, supplying inspection of garage equipment upon customer sites. Carry out inspection of a wide range of garage equipment products including vehicle lifts, gas analysers and smoke testers etc.
We are looking for someone who likes a challenge, attention to detail and ensuring the correct processes are adopted are key for this role. Also, experience working with emission & brake testing equipment and/or a background in electronics engineering is required as a minimum, as training will be provided.
We are recruiting in the following areas;
- West London
- North West / Chester
- Oxfordshire
- North Scotland
- Birmingham
Further details are available on request, please email careers@gemco.co.uk with a copy of your CV or upload your CV below.
Engineers – Installation
An integral team member, home-based, Installation Engineer, carrying out installation on a wide range of garage equipment products including vehicle lifts, brake testers, wheel & tyre equipment etc upon customer sites.
We are looking for someone who likes a challenge, attention to detail and ensuring the correct processes are adopted are key for this role. Also, have experience working with mechanical, hydraulic, pneumatic and electrical equipment, preferably garage equipment and/or have a background in engineering are required as a minimum, as training will be provided.
We are recruiting in the following areas;
- North London
Further details are available on request, please email careers@gemco.co.uk with a copy of your CV or upload your CV below.
Engineers – Commercial Brake Tester
An integral team member, home-based, CBT Engineer, carrying out the calibration, maintenance and repairs of brake testers within customer sites.
We are looking for someone who likes a challenge, attention to detail and ensuring the correct processes are adopted are key for this role. Also, have experience working with mechanical, hydraulic, pneumatic and electrical equipment, preferably garage equipment and/or have a background in engineering are required as a minimum, as training will be provided.
We are recruiting in the following areas;
- North London
Further details are available on request, please email careers@gemco.co.uk with a copy of your CV or upload your CV below.